Peloton Metrics Not Working? – [Here is What You Can Do]

Are you facing issues with your Peloton metrics? Are your Peloton metrics not working?

Peloton metrics is a term used for those who want to use Peloton bikes but want to see how far they have traveled and what speed they have gone on their rides.

It can also help you with your fitness goals. Many people have used these metrics to track their workouts and progress towards their goals.

But, there is a problem with these Peloton metrics. If you have been using the metrics for a while and you have a new bike, the numbers will not update properly.

In this article, we will talk about why Peloton metrics don’t work and how to fix them properly so that you won’t have any issues in the future.

A Bit About Peloton App

With the Peloton bike rental service, you can sign up online for membership and select the length of time you would like to rent your bike for. Once you sign up, you can use it 24/7 without having to leave your home or office.

To enjoy the entire Peloton experience, you will need to install the Peloton app on your smartphone. This app is installed onto your smartphone through an app store so you will need to download the app from the app store.

In order to activate your membership, you will have to register your membership in your account and you will be sent a confirmation email that will require you to click on a link to activate your membership.

If you are experiencing difficulties with your Peloton metrics, follow these steps to troubleshoot your problem.

What Are Peloton Metrics?

What Are Peloton Metrics

A Peloton metric is a feature that provides information about the distance traveled and the speed at which the rider is going on the bike. These metrics are available for both indoor and outdoor riding. This feature is only available if the rider has opted for the Peloton bike.

Some of the data that Peloton provides include the following:

  • Distance traveled
  • Speed
  • Stations
  • Time
  • Calories burned
  • Average heart rate
  • Calories burned per minute
  • Target speed
  • Target distance
  • Current heart rate
  • Number of rides
  • Rides per week
  • Bike mode
  • Bike brand

How Do I Reset Peloton Metrics?

If your Peloton metrics are not working, you should first check whether or not your account is still connected to the service. This can be done by checking the connection status in the App settings. If you have connected your account, you can try to reset the metrics.

If you have connected the account but the metrics are not working, the best solution is to contact the customer service of Peloton. They will give you further instructions on how to reset your metrics.

The next thing that you should do is check if your Peloton bikes are calibrated correctly. The Peloton bike is calibrated automatically after every ride. But if you are not satisfied with the results, you can manually calibrate the bike.

This can be done by turning on the “Target metrics” option on the app. Once you turn on the target metrics, the bike will recalibrate and your stats will be updated.

A few ways to resolve Peloton Metrix

If you’re encountering issues with Peloton metrics not displaying, here’s a succinct guide to help you troubleshoot and resolve them for both Peloton Bike and Bike+ models:

Power Cycle Your Peloton:

  • Restart the tablet by unplugging and replugging the power cord or holding the power button until the Peloton boot screen appears.
  • Check if the metrics are updating in a new class.

Ensure Secure Monitor Cable Connection:

  • Securely plug the monitor cables into their respective ports at the back of the touchscreen.
  • Inspect the connectors for damages if issues persist.

Calibrate Your Peloton Machine:

  • Request a calibration kit from Peloton Support for the original Peloton Bike.
  • Follow the provided instructions meticulously to calibrate your bike.
  • Peloton Bike+ recalibrates automatically; manually, go to Device Settings and select Home Calibration.

Clear Cache on Your Peloton:

  • Turn off the Peloton tablet and boot to Recovery Mode by holding the Power and Volume Up keys.
  • Select ‘Wipe Cache Partition’ and reboot.
  • Clear the cache for the Peloton app via Device Settings > Apps menu before starting a new class.


  • Peloton Bike+ models typically don’t require manual calibrations due to their digitally-controlled resistance brake mechanisms.
  • Regular calibration and securely fitting cables can ensure accurate and continuously refreshing metrics during your sessions.

Checking Your Peloton Calibration

Checking Your Peloton Calibration

If you are experiencing issues with your Peloton metrics, you can use the Calibration function to make sure that everything is working correctly. Follow the steps below to check your Peloton calibration.

First, you will need to navigate to the ‘Settings’ section of your Peloton dashboard. Scroll down until you find the ‘Metrics’ section. Next, you will find the ‘Calibration’ section and click on this.

You will now see a screen that will display your Peloton metrics. You will find the ‘calibration’ icon. Click on this and you will now have a screen that will display your calibration.

If everything looks correct, then your metrics should be working correctly.

If you are still experiencing problems, then you can refer to the troubleshooting guide to make sure that all the settings are correct.

A Short Case Study of How I Fixed This Issue

I’ve been trying to track my performance with a Peloton bike and the metrics aren’t working.

The bike is connected to an app on my phone, but I can’t seem to get the data to show up. It’s only showing me the calories burned from walking, which isn’t accurate.

There are two reasons why this might be happening:

  1. The device isn’t connected to the correct account
  2. There is some kind of network issue

Here’s How I Fixed it:

First, let’s determine if the device is connected to the correct account. This can be done by logging in to the Peloton app on your phone. If you’re unable to log in, please contact Peloton Support.

Then, connect the bike to your computer and download the Peloton app onto it. Once it’s installed, open the app and press Menu > Settings > Account > Account Info. On the top right corner of this screen, you’ll see an option called My Data.

Press this to open a page that will display your cycling data. If you see your name, then everything is connected correctly and you can move on to the next step.

Check Network Connectivity

Next, make sure the device has a good internet connection. Peloton recommends that you use WiFi or Ethernet, as mobile data plans are very expensive and slow. However, if you’re still experiencing problems, try switching to a different network and see if the issue persists.

Internet issues are more common on mobile networks especially if you are living in the mountains or somewhere at a distance from a colony. In short, the farther from the Cell tower the poor the signal quality will be and hence your internet will suffer.

FAQs Regarding Peloton Metrics

Why are my metrics not working on my Peloton?

If your Peloton class metrics aren’t appearing, please disconnect the two cables and inspect the prongs for any damage. Reconnect the cables securely and join another class to see if the metrics are now visible.

How do I reset my Peloton metrics?

To reset your Peloton personal records, navigate to your profile settings and select “Manage Personal Records.” Here, your PRs are displayed by class length, allowing you to selectively reset any records you desire, providing a fresh starting point for your challenges.

Why is my Peloton glitching?

Peloton glitches are often due to weak WiFi connections. To resolve, consider relocating your Peloton closer to your router, using an Ethernet connection, ensuring your router is up-to-date, or contacting your Internet Service Provider (ISP) for additional troubleshooting.

Why is my Peloton not showing my rank?

Your Peloton rank may not display if it doesn’t fall within the top 100 athletes on the club leaderboards or if your activities are older than two weeks, as only the past week of data is included in the leaderboards.

How do I get metrics on the Peloton app?

Target Metrics can be found in on-demand cycling and running classes on the Peloton Bike, Bike+, Tread, and Tread+. This feature will automatically be displayed on the metrics tab while you are in a class.

Can Peloton lose calibration?

Yes, while Peloton bikes are intended to arrive properly calibrated, moving them can potentially disrupt the calibration, especially if the flywheel gets knocked or subjected to other disturbances. In such cases, recalibration might be necessary.


Peloton bikes are amazing tools for those who are into workouts and exercises. However, sometimes these modern gadgets have problems which can put you in an annoying situation. For example, sometimes you will face the peloton metrics not working issue.

Related:- What is the Weight Limit On A Peloton Bike?

Luckily, we have covered this problem in detail in our guide which you’ve just read. We hope that after reading the above guide you will have no issues now. If you found this article helpful and interesting please share it with your friends and family too!

Thank you so much for reading!

This is Smith, Author of the All About Peloton Site. My Interest in Working Out In My Comfort Zone Urged Me To Buy A Peloton Bike. Since Then, I Am Using the Peloton To Stay in Shape. My Mind Clicked To Provide Knowledge About the Peloton To Others As Well Because I Have Been Using It For Several Years Now.

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